Malik Grant
Customer Service Representative
Phoenix, AZ · malik.grant@example.com · (480) 555-0187
Summary
Customer service rep with 4 years handling phone and chat support, with a track record of high resolution rates.
Experience
Customer Service Representative · Haldane Insurance2021–Present
- Handle 50+ inbound calls per day for billing and claims questions, maintaining a 96% satisfaction score.
- Trained 6 new hires on the claims intake system.
Call Center Agent · Westbrook Retail Services2019–2021
- Resolved order and shipping issues across phone, chat, and email queues.
Education
Diploma, Phoenix Central High School, 2018
Skills
ZendeskConflict de-escalationBilling systemsMulti-channel supportSpanish (conversational)